We operate with 100% prepayment
You can pay with Visa, MasterCard, MIR, Maestro bank cards. When you click "Proceed to Payment" you will be taken to a secure payment system page where you will be asked to enter your payment card details.
After payment, we will contact you to confirm the details.
The personal information you provide (name, address, phone number, email, credit card details) is confidential and will not be shared. Your credit card details are only transmitted in encrypted form and are not stored on our web server.
The seller is not responsible for any failure to deliver or delay in delivery due to inaccurate or misleading information provided by a customer.
After payment, we will contact you to confirm the details.
The personal information you provide (name, address, phone number, email, credit card details) is confidential and will not be shared. Your credit card details are only transmitted in encrypted form and are not stored on our web server.
The seller is not responsible for any failure to deliver or delay in delivery due to inaccurate or misleading information provided by a customer.
Your order will be processed within 1-2 days of receipt
Moscow within the MKAD
Courier delivery to the door in Moscow within the MKAD is carried out within 1-3 working days after the formation and payment of the order. Terms are calculated individually, delivery "day to day" is possible depending on availability of goods.
Delivery with fitting - 600 ₽.
Moscow outside the MKAD
Courier delivery to the door in Moscow region, outside the Moscow Ring Road is carried out within 1-3 working days after the formation and payment of the order. Terms and cost of delivery are calculated individually, delivery "day to day" is possible subject to availability of goods.
Courier delivery to the door in Moscow within the MKAD is carried out within 1-3 working days after the formation and payment of the order. Terms are calculated individually, delivery "day to day" is possible depending on availability of goods.
Delivery with fitting - 600 ₽.
Moscow outside the MKAD
Courier delivery to the door in Moscow region, outside the Moscow Ring Road is carried out within 1-3 working days after the formation and payment of the order. Terms and cost of delivery are calculated individually, delivery "day to day" is possible subject to availability of goods.
DELIVERIES TO OTHER COUNTRIES ARE MADE BY EMS COURIER WITHIN 10-15 DAYS OF THE ORDER BEING PLACED AND PAID FOR. DELIVERY TIMES AND COSTS ARE CALCULATED ON AN INDIVIDUAL BASIS.
DELIVERY TO OTHER COUNTRIES BY DHL EXPRESS IS MADE BY COURIER TO YOUR DOOR WITHIN 7-9 DAYS OF THE ORDER BEING PLACED AND PAID FOR. DELIVERY TIMES AND COSTS ARE CALCULATED ON AN INDIVIDUAL BASIS.
If it is more convenient for you to collect the product yourself, we offer self collection.
Same day collection is subject to availability.
Please inform us in advance of your arrival: in WhatsApp or by phone +7 925 631 34 68.
Address: Moscow, Granatny pereulok 11 bld. 3, apartment 26.
Please inform us in advance of your arrival: in WhatsApp or by phone +7 925 631 34 68.
Address: Moscow, Granatny pereulok 11 bld. 3, apartment 26.
Boutique
Address:
Moscow, Granatny pereulok 11 bld. 3, apartment 26.
Opening hours:
12:00 — 20:00
Phone:
+7 925 631 34 68
WhatsApp
Email:
nastraze.info@gmail.com
Moscow, Granatny pereulok 11 bld. 3, apartment 26.
Opening hours:
12:00 — 20:00
Phone:
+7 925 631 34 68
Email:
nastraze.info@gmail.com
Restore your item to its original condition
Price and timing depend on model and level of wear. Email us for a service quote: NASTRAZE.INFO@GMAIL.COM.
UPON DISCOVERY OF A MANUFACTURING DEFECT, WE OFFER THE FOLLOWING OPTIONS:
— REPLACEMENT WITH SIMILAR GOODS;
— REPLACEMENT WITH ANOTHER PRODUCT WITH REVALUATION;
— REIMBURSEMENT OF A PORTION OF THE COST COMMENSURATE WITH THE DEFECT IN THE PRODUCT;
— REMOVAL/REPLACEMENT OF DEFECTS;
— REFUND.
IS NOT A DEFECT:
— OXIDATION OF METALS DUE TO IMPROPER STORAGE;
— MINOR SCRATCHES ON HARDWARE THAT DO NOT AFFECT THE APPEARANCE OF THE PRODUCT;
— INDEPENDENT MODIFICATION OF THE PRODUCT AND/OR ITS DESIGN;
— NORMAL WEAR AND TEAR DURING USE.
UPON DISCOVERY OF A MANUFACTURING DEFECT, WE OFFER THE FOLLOWING OPTIONS:
— REPLACEMENT WITH SIMILAR GOODS;
— REPLACEMENT WITH ANOTHER PRODUCT WITH REVALUATION;
— REIMBURSEMENT OF A PORTION OF THE COST COMMENSURATE WITH THE DEFECT IN THE PRODUCT;
— REMOVAL/REPLACEMENT OF DEFECTS;
— REFUND.
IS NOT A DEFECT:
— OXIDATION OF METALS DUE TO IMPROPER STORAGE;
— MINOR SCRATCHES ON HARDWARE THAT DO NOT AFFECT THE APPEARANCE OF THE PRODUCT;
— INDEPENDENT MODIFICATION OF THE PRODUCT AND/OR ITS DESIGN;
— NORMAL WEAR AND TEAR DURING USE.
WE CONSIDER ALL REQUESTS TO EXCHANGE ON AN INDIVIDUAL BASIS.
EXCHANGE OF GOODS WILL BE MADE UPON AGREEMENT AND AVAILABILITY OF THE CORRESPONDING ITEM FOR REPLACEMENT. EXCHANGE OF GOODS IN GOOD CONDITION IS POSSIBLE WITHIN 7 DAYS AFTER PURCHASE.
THE COST OF DELIVERY OF THE REPLACEMENT ITEM AND RETURN OF THE PRODUCT IS BORNE BY THE BUYER.
WRITE US ABOUT THE EXCHANGE IN WHATSAPP, EMAIL NASTRAZE.INFO@GMAIL.COM OR CALL +7 925 631 34 68. WE WILL SEND YOU FURTHER INSTRUCTIONS.
THE COST OF DELIVERY OF THE REPLACEMENT ITEM AND RETURN OF THE PRODUCT IS BORNE BY THE BUYER.
WRITE US ABOUT THE EXCHANGE IN WHATSAPP, EMAIL NASTRAZE.INFO@GMAIL.COM OR CALL +7 925 631 34 68. WE WILL SEND YOU FURTHER INSTRUCTIONS.
We consider each request to return an item on an individual basis.
RETURN OF GOODS IN PROPER QUALITY IS POSSIBLE WITHIN 7 CALENDAR DAYS FROM THE DATE OF PURCHASE.
EXCHANGE OR RETURN OF GOODS IN OUR STORE IS REGULATED BY THE FEDERAL LAW DATED 07.02.1992 N 2300-1 "ON PROTECTION OF CONSUMER RIGHTS" WHICH IS IN FORCE IN RUSSIA AND "RULES FOR SALE OF GOODS BY DISTANCE SELLING" APPROVED BY THE RF GOVERNMENT DECREE DATED 27.09.2007 № 612).
IT IS POSSIBLE TO RETURN THE GOODS IF THEY ARE MARKETABLE (THEY HAVE NOT BEEN USED), HAVE CONSUMER CHARACTERISTICS (ORIGINAL PACKAGING WITH TAGS, LABELS, STICKERS, CONTROL MARKS), AS WELL AS A DOCUMENT CONFIRMING THE FACT OF PURCHASE OF THE GOODS FROM THE SELLER (TAX RECEIPT OR BANK STATEMENT ON PAYMENT FOR THE GOODS).
IN CASE OF RETURN, ALL ELEMENTS OF PACKAGING AND ACCOMPANYING GOODS TO THE PRODUCT (COVERS, TAGS, STICKERS, BUTTONS, BELTS, ADDITIONAL ACCESSORIES, BRAND GIFTS, ETC.) MUST BE RETURNED. MUST BE RETURNED.
THE CUSTOMER DOES NOT HAVE THE RIGHT TO REFUSE THE GOODS WITH INDIVIDUALLY DEFINED CHARACTERISTICS IF THE SAID GOODS CAN BE USED EXCLUSIVELY BY THE CUSTOMER WHO PURCHASED THEM.
ON OUR INITIATIVE, IT IS POSSIBLE TO CARRY OUT AN EXPERT EXAMINATION TO DETERMINE WHETHER THE GOODS HAVE BEEN USED. IF THE EXAMINATION CONFIRMS THIS FACT, THE BUYER HAS TO PAY THE COSTS OF THE EXAMINATION.
IF YOU WANT TO RETURN THE PRODUCT, PLEASE WRITE TO US ON WHATSAPP, EMAIL NASTRAZE.INFO@GMAIL.COM OR CALL US AT +7 925 631 34 68. WE WILL SEND YOU FURTHER INSTRUCTIONS.
EXCHANGE OR RETURN OF GOODS IN OUR STORE IS REGULATED BY THE FEDERAL LAW DATED 07.02.1992 N 2300-1 "ON PROTECTION OF CONSUMER RIGHTS" WHICH IS IN FORCE IN RUSSIA AND "RULES FOR SALE OF GOODS BY DISTANCE SELLING" APPROVED BY THE RF GOVERNMENT DECREE DATED 27.09.2007 № 612).
IT IS POSSIBLE TO RETURN THE GOODS IF THEY ARE MARKETABLE (THEY HAVE NOT BEEN USED), HAVE CONSUMER CHARACTERISTICS (ORIGINAL PACKAGING WITH TAGS, LABELS, STICKERS, CONTROL MARKS), AS WELL AS A DOCUMENT CONFIRMING THE FACT OF PURCHASE OF THE GOODS FROM THE SELLER (TAX RECEIPT OR BANK STATEMENT ON PAYMENT FOR THE GOODS).
IN CASE OF RETURN, ALL ELEMENTS OF PACKAGING AND ACCOMPANYING GOODS TO THE PRODUCT (COVERS, TAGS, STICKERS, BUTTONS, BELTS, ADDITIONAL ACCESSORIES, BRAND GIFTS, ETC.) MUST BE RETURNED. MUST BE RETURNED.
THE CUSTOMER DOES NOT HAVE THE RIGHT TO REFUSE THE GOODS WITH INDIVIDUALLY DEFINED CHARACTERISTICS IF THE SAID GOODS CAN BE USED EXCLUSIVELY BY THE CUSTOMER WHO PURCHASED THEM.
ON OUR INITIATIVE, IT IS POSSIBLE TO CARRY OUT AN EXPERT EXAMINATION TO DETERMINE WHETHER THE GOODS HAVE BEEN USED. IF THE EXAMINATION CONFIRMS THIS FACT, THE BUYER HAS TO PAY THE COSTS OF THE EXAMINATION.
IF YOU WANT TO RETURN THE PRODUCT, PLEASE WRITE TO US ON WHATSAPP, EMAIL NASTRAZE.INFO@GMAIL.COM OR CALL US AT +7 925 631 34 68. WE WILL SEND YOU FURTHER INSTRUCTIONS.
We use NASTRAZE crystals in our work, which are specially manufactured by our partners.
We only manufacture products based on our website assortment.
Take your measurements and compare them to the values on the product card. For more information about parameters, size range and other questions about NASTRAZE products, please contact us via WhatsApp. We will be happy to provide you with a detailed online consultation.
If the standard sizes do not fit you, we can make the product to your measurements for an additional fee.
If the standard sizes do not fit you, we can make the product to your measurements for an additional fee.
Yes, you can pick up a NASTRAZE product as a gift and we will wrap it for you for an additional fee.
If the product is damaged, you can contact us by sending a photo in WhatsApp. We will advise you on the possibility of repair, approximate cost and time of work.
You can arrange delivery with installation in Moscow. The fixed cost within the Moscow Ring Road is 600 ₽. The cost of delivery outside the MKAD is calculated individually and depends on your address.
All orders are placed on our web site with 100% advance payment by means of the services of the payment operator.
At the moment you can only pay online on our web site.
Yes, you can pick up the goods yourself in our boutique at the address: Granatny Pereulok 11 Bld. 3, apartment 26.
You can pick up your order by appointment. Please let us know in advance by WhatsApp or by phone +7 925 631 34 68.
You can pick up your order by appointment. Please let us know in advance by WhatsApp or by phone +7 925 631 34 68.
Within 7 days of receiving the product, you may request a return. To do so, you must fill out the form on the website. Return of the goods is possible if its marketable appearance, factory tags, labels, consumer properties are preserved, there is no perfumed odor. You can not return the goods, used. A product made to the individual measurements of the customer is also not returnable.
We recommend storing the items in the original NASTRAZE duster. Hand wash at temperatures up to 30 degrees. Do not iron. Keep items away from water, grease, perfumes and cosmetics, and direct sunlight. Handle with care, do not bend or twist the product.
Waiting time is from 2 to 14 business days. In the absence of high workload of seamstresses and availability of material, we can expedite the sewing of the product for an additional fee. For more information write to us on WhatsApp or call us on +7 925 631 34 68.
At this time, we do not rent our products, only sell them.
Send us your applications via WhatsApp.
IP GAISINA TATIANA VYACHESLAVOVNA
INN: 463400371950
OGRNIP: 319508100245092
INN: 463400371950
OGRNIP: 319508100245092